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Why does nobody talk about the day I found out my hiring shortcut was screening out good people
Three years ago I was helping my cousin's small shop in Gary, Indiana fill a front desk job, and I set up one of those resume screening tools to sort applicants because we got 140 of them in four days. I figured it was saving me time, right? Then my cousin asked why a woman with 9 years at a local medical office never got a callback, and I pulled her file and saw the tool had tagged her as a low match because of some keyword stuff I never even set up on purpose. That was the moment it hit me that I had been quietly tossing people for reasons I could not explain to anyone, not even myself. Here is the thing I keep going back and forth on, was I wrong for using the tool at all, or just wrong for not checking its work? Some folks say any screening that you cannot explain is a problem no matter how much time it saves. Other folks say a small business with two employees and no HR person has to use something or they drown in applications. I honestly do not know which side I land on now. Has anybody here ever caught their own tool doing something they never told it to do?
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willowg8815d ago
Something similar happened when we hired at my old job, we started doing a quick manual check of the top 20 resumes before letting the tool cut anyone. Took maybe 20 extra minutes and saved us from missing a great candidate twice that year. Maybe try reviewing the ones the tool ranks lowest, just to see what it's actually doing?
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