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My cable bill went up $23 and nobody would say why, so I pulled the line item list myself
I got tired of calling support and hearing "that's just a rate adjustment" with no actual answer, so I finally sat down and logged into the account page and printed out the last 14 statements. The $23 bump was a "broadcast TV fee" that went up $9 and a sports surcharge that jumped $14, and neither gets mentioned in the promo mailer. Here's the thing I keep seeing folks get wrong: they argue about the total at the top of the bill and never look at the line items underneath, so the rep just credits them $5 and calls it resolved. I did this on a Tuesday night with a pen and a legal pad, and once I had the exact line names and dates I got the whole thing knocked back down in one call. My next move is asking for the actual rate sheet in writing, since verbal promises seem to vanish. Has anybody gotten their provider to hand over a written list of what each fee covers, or is that a dead end?
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