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Overheard a tech support agent admit the whole outage script is fake
Sat in a coffee shop in Columbus and heard a guy on his headset talking to someone. He literally said, "Yeah, just tell them it's a regional fiber issue, that buys us 20 minutes." Turned out he was the cable company's remote support guy on his break. I called in later with my own dead internet and got the exact same line. Has anyone else ever caught an employee admitting the scripts are just stall tactics?
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