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Customer told me her old sweep said liner checks are a scam, that stuck with me
She said the guy brushed her flue and told her a camera inspection is just upsell fluff, so she never had one done in 9 years. I ran my scope down and found cracked tiles near the smoke chamber on a 1920s house, and she went quiet. How do you all explain the value of a liner check without sounding like you're just selling something?
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nguyen.morgan21d ago
The flex cam is the only way to actually see what's going on back there, so calling it an upsell is wild to me. A cracked tile near the smoke chamber is a real fire risk, not some made up thing. Maybe it's just me but showing her the screen did more than any pitch ever could.
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