That bug tracker migration in Reno broke our whole ticketing flow

I used to just copy over open tickets one by one whenever we switched tools, took forever but felt safe. Then last month we moved everything in one bulk import and lost all the attachments and comment threads, about 60% of the history just vanished. Turns out the old system had a hidden character limit that truncated notes, and nobody flagged it until a customer service rep in Cleveland tried to pull up a year-old warranty claim. Now I export a sample batch first and check three random tickets from each team before touching the rest. Anyone else get burned by a bulk transfer and go back to manual? What's your check routine?

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beth2769d ago

Sample run saved my ass too. Now always dry-run first, always.

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