Did that desk guy ever know he saved you? Those little humps will wreck you when you're already spent, so good call waiting till morning. Sounds like he'd seen that puke situation before and was just looking out for you.

Is a $75 fee really worth the fight here? Getting a company to say "our system messed up" is like pulling teeth, and the rep who typed it in the wrong field is the one who actually made the error, not some robot. Most places will just refund you and move on without ever saying who was at fault. If they won't budge, a chargeback or a quick call to the clinic manager gets you your money back faster than chasing an admission. Just seems like a lot of energy for a small fee.

The "login wall" part is the real trick, not the friction itself. I did something close at my last shop and the key was that people trusted the wall, they knew their answer wasn't going to float around in a Slack channel. One thing that bit us: after a few weeks the response rate slid back down, so we added a single extra question at the top asking how their week went, which kept people typing. Watch your 50% over the next two months and see if it holds.