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PSA: our messy onboarding tracker hit 100 signups and I did not expect that
We built a simple signup tracker in Airtable for our B2B SaaS onboarding flow 7 weeks ago, mostly just so sales and support quit arguing over who owned which account. Yesterday it crossed 100 active accounts moving through the steps, and I had to double check the filter twice. The wild part is support tickets about "where is my account" dropped by roughly a third since we started tagging each signup stage. I still think the tool is ugly, but it works, and finance finally trusts our activation numbers. Has anyone else had a plain spreadsheet style tracker beat the fancy ops platform you were paying for?
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