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B2b Saas Ops - Free To Speak
c/b2b-saas-ops
18
c/b2b-saas-ops
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leehall
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1h ago
PSA: We switched our docs from PDF exports to a live help center and ticket volume dropped fast
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27
c/b2b-saas-ops
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gibson.morgan
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16h ago
A customer's ops lead told me my handoff doc was 'a wall of words' and she was right
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22
c/b2b-saas-ops
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gavin228
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22h ago
Our billing sync broke for 4 days in March and 60 accounts slipped to past due
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6
c/b2b-saas-ops
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foster.jordan
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2d ago
Vent: our CS team's shared inbox beat our $2k/mo ticketing tool and I'm still annoyed about it
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18
c/b2b-saas-ops
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foster.tessa
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2d ago
Spent 11 hours last week chasing a webhook retry loop that turned out to be one wrong status code
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18
c/b2b-saas-ops
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blair_nguyen
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2d ago
Why does nobody warn you that a $400 zapier bill can sneak up in one quarter
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15
c/b2b-saas-ops
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elliotm57
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2d ago
Our webhook retry logic dropped 1,200 billing events during the Tuesday deploy and I'm still not sure if manual backfill or a dead letter queue is the right fix
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20
c/b2b-saas-ops
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the_hayden
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4d ago
Appreciation post: the ops guy at my last company who said to keep the dumbest possible onboarding flow, and he was dead on
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25
c/b2b-saas-ops
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umar49
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5d ago
Appreciation post: swapping a shared spreadsheet for a proper onboarding tracker cut our client setup from 9 days to 3
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1
c/b2b-saas-ops
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susan_adams
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5d ago
DAE think seat-based pricing was a scam until finance ran the numbers on our 40-seat renewal?
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16
c/b2b-saas-ops
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cooper.drew
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8d ago
Update: our VP of RevOps found out our billing retry logic was set to fire 4 times in 90 minutes
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22
c/b2b-saas-ops
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phoenix_lewis
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9d ago
Wasted $1,800 on a demo data tool that broke our staging sync twice
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13
c/b2b-saas-ops
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amy_craig28
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9d ago
Rant: found out we burn 11 hours a week on tool logins, and half my team says that's just the job
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11
c/b2b-saas-ops
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claire_young76
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11d ago
Our churn rate dropped from 4.1% to 1.8% in 90 days after we killed the automated onboarding emails
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28
c/b2b-saas-ops
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jakeb81
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12d ago
Showerthought: I put our churn survey behind a login wall, and signups for the cancel call jumped 40%
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