Shoutout to the 90 minutes I wasted arguing with IT and then the fix took 4 minutes

Shane Flores · 2026-10-26T12:30:04.730335+00:00

I opened a ticket with our internal help desk in Austin on a Monday because my laptop kept dropping the VPN around 2pm every day. Got bounced to 3 different reps over 6 days and one of them asked me to uninstall and reinstall the client twice, which ate maybe 90 minutes total. Turned out the whole thing was a stale network profile from when I moved desks back in January, and the guy who finally looked at it cleared it in 4 minutes flat. What got me was the ticket history showed 11 notes and none of them said the word profile once. Now I always ask for the ticket number and read the notes myself before I call back. Does your company let you see the ticket log or do you have to play phone tag too?

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Shoutout to the 90 minutes I wasted arguing with IT and then the fix took 4 minutes | Big Company Tell All - Free To Speak