Loading…
26
Update: the 6 hour outage in Omaha that got my $12 credit after 4 calls
Last Tuesday our internet dropped at 7am and stayed dead for 6 hours while I was trying to work from home. I called 4 times and got someone different each time, and one rep straight up said there was no outage in my area while I was staring at the flashing red light on my modem. I finally asked for a supervisor by name and got $12 taken off my bill, which is about 40 cents an hour for sitting on hold. So now I want to know, what is the magic phrase that gets a real credit out of these people, because asking nicely sure did not work for me.
0 comments
Log in to join the discussion
Log In0 Comments
No comments yet
Be the first to share your thoughts on this discussion.