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A client in Austin told me my invoices were too polite, hated it at first
Had a consulting gig with a small ecommerce shop last March. I always phrase invoices like 'just following up on the outstanding balance' and add a smiley. The owner called me out directly, said it makes me look like I doubt my own work. She suggested I use plain language and a firm due date instead. Took me about a month to switch over, but my late payments dropped from 4 out of 10 to 1 out of 10. Anyone else get feedback that felt rude at the time but turned out to fix a real problem?
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logan_mitchell1mo ago
Smiley faces on bills? That's how you get paid late. Ruthless works.
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