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My Substack post got flagged for a word I did not use
Wrote a piece last Tuesday about public school funding in Texas, nothing wild. Hit publish and Substack's AI auto flagged it for hate speech. I checked their report and it said I used a racial slur, but the word was 'cracker' as in a cheese cracker in a lunch story. Took 3 days of appealing to get them to fix it. Has anyone else had their auto moderation bots completely miss the context of a word?
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emeryj661mo ago
Got my Substack flagged for saying "crackerjack" once.
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christopherw341mo ago
Yeah that happened to me back in March, Substack flagged a post for "homophobic language" because I used the word "queer" in a discussion about historical reclamation of the term. Took me four days of back and forth with support before someone finally looked at it manually and apologized.
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Dealt with the exact same thing @christopherw34, had to screenshot a dictionary definition and email it to them. Next time skip the support ticket and message them on Twitter, way faster response. Their automated system is useless for anything with nuance.
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