Loading…
24
Had a client call last Tuesday that saved the whole quarter for my little agency
We were three weeks from losing a $6,500 a month retainer because their ops manager kept saying our reports were too hard to read. I bit the bullet and asked if I could sit on their Monday standup call for 30 minutes, and that one call did more than six months of email. Turns out they just wanted a one-page summary up top before all the charts. I sent a new template that same afternoon and their director replied in 20 minutes saying to keep going. How do you all handle it when a client says they want more detail but what they really want is less?
0 comments
Log in to join the discussion
Log In0 Comments
No comments yet
Be the first to share your thoughts on this discussion.