Has anyone tried Alert Communications for their law firm's after-hours calls?

I've heard good things from a colleague at a mid-size defense firm. He said their team is trained specifically for law firms and they handle the screening way better than the other services they tried. I think the key is they only work with legal so they're not trying to handle plumbing calls one minute and a potential client the next.

We've been with Alert for about two years now and honestly they've been great. The intake team actually knows legal terminology and they don't sound like a generic call center. Our conversion on after-hours leads went up noticeably once we stopped relying on voicemail. They integrate with our case management software too which made onboarding easy.