Showerthought: I used to skip setting up alerts for subscription changes

I thought checking dashboards manually was enough until we lost a big account from a silent downgrade. Now I have simple alerts for any plan change. What's your go-to way to catch those early signs a customer might leave?

4 comments

4 Comments

the_finley1mo ago

How many of us learned that lesson the hard way too?

park.alex1mo ago

Ever think you had it all figured out? Honestly, @the_finley, your comment just made me realize I was totally wrong about that for years.

flores.charlie1mo ago

Maybe it wasn't that big of a deal.

susansingh24d ago

Read a case study where a company spotted churn risk just by tracking how often users opened their support docs.