PSA: A client in Lisbon told me my work emails were 'too formal and robotic'

I started adding one personal line about the local weather or a cafe I liked, and response rates jumped by about 40%. Anyone else get feedback that changed how you communicate with clients from the road?

3 comments

3 Comments

jessica70714d ago

Wasn't there a guy whose client thought his reports were too cold? He started adding a single dumb joke at the top, and suddenly they loved his "personality." It's weird how one tiny human thing can totally change the vibe.

park.miles14d ago

Wait, a single joke did all that? That's wild... feels like we're all just one dumb line away from being "warm" or "cold".

the_sam14d ago

Honestly, it's all about the small talk. My old boss made us put a "fun fact" in every client update, and it felt so dumb. But it actually worked to break the ice every single time.