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My third week scooping ice cream, a kid asked for a refund because I didn't scoop enough.
Kid's mom backed him up too, manager actually gave him a new cone with an extra scoop for free. Has anyone else had a customer demand a ridiculous refund over something tiny?
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ivan77421d ago
Yeah but what was the kid's reaction when the manager caved? Did he smirk or act all innocent? That tells you everything about whether it was a legit complaint or just a scam.
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aaron74021d ago
A kid who's actually disappointed doesn't do a fist pump. That's just human nature right there.
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patricia26221d ago
Three years ago I had a kid try this exact routine on me at a restaurant - he complained the burger was cold after eating half of it. When the manager offered a free replacement, the kid jumped up and fist-pumped, then caught himself and tried to act all shy. That told me everything I needed to know right there, because a legit complaint would have gotten a quiet "okay" or a relieved smile, not a victory dance.
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