Did you try resetting it by hitting it with a hammer? I do that with everything.

Man I feel that... spent way too long thinking Facebook ads were the magic bullet for my hvac business before realizing nobody clicks those things anymore?

...and honestly a physical backup is the only thing that's saved my ass more than once. We keep a dry erase board by the expo station, old school, and I trained everyone to write down the ticket number and table if the screen goes dark for more than 30 seconds. It's not perfect, you still have to check it manually, but it catches the jam before you're eight tables deep. Another thing I started doing is throwing a cheap kitchen timer on the printer itself, set to vibrate every ten minutes during the rush. If I hear it go off and I haven't seen a ticket in a while, I know something's up. Saves you from that sick feeling when you realize the whole section is sitting there with nothing.

Used to be all about saving for a pro but your story makes me rethink that. Maybe it really depends on the artist and not just the price tag.

38k is wild too though, 38k! @kim.nina you gotta be drowning in spam at that point. Makes me wonder what Gmail or Outlook would look like after that many years, probably triple that number.