Loading…
9
My parts supplier's website update turned a five-minute job into an hour
I needed a common capacitor and the new system made me jump through hoops. What's your go-to fix for bad vendor sites?
4 comments
Log in to join the discussion
Log In4 Comments
caseythompson6mo ago
Seriously? An hour is rough but it's not the end of the world. Like juliarodriguez said, you can usually just call them, so the site isn't a total roadblock. It's more of a hassle than a real crisis.
5
juliarodriguez6mo ago
Ugh, I feel your pain. My buddy Dave had this happen last week. He was trying to order some basic resistors, and their new site kept crashing on the checkout page. After an hour of messing with it, he just called their old phone number from a past invoice. Got the order done in ten minutes with a real person who bypassed the whole broken system. Sometimes the best fix is to go around the tech entirely, you know? Made me wonder why they spent all that money on a update that makes things worse...
1
barbarab566mo ago
Calling might work, but @juliarodriguez's buddy Dave still wasted an hour before he figured that out. Time is MONEY when you're trying to get a job done. These website updates often forget about the actual users who need quick access. If a basic part takes forever to order, it slows down EVERY project. Vendors should test their systems with real tasks before pushing updates. A broken site isn't just a hassle, it's a real drain on productivity.
1