TIL our marketing team's viral video push totally ignored our target demographic data
They spent months on content that resonated with Gen Z, but our core customers are boomers. Now I'm crunching numbers to show the dip in engagement and sales.
Ugh, tell me about it! We had a webinar campaign fail miserably because we didn't segment the no-show data by source. Once we dug in, we found that one referral channel was almost entirely responsible, which totally changed our approach moving forward.