The big car forums have hundreds of active posts daily.

What if the computer's way of showing info hides the actual problem though? Sometimes extra steps just add more places for mistakes.

My grandma does this with tech stuff too! Always blaming "a glitch" when she just clicked the wrong thing. It's like our brains would rather believe in aliens than admit we lost something simple.

I mean when you say it filters out the 'bad ones', idk man. That feels like a stretch. Maybe it just filters out clients who hate watching the clock, which honestly includes a lot of good people. They might want to focus on the work getting done, not every 15 minute block. It sounds like your fix just moved the pain to the client side, so of course your profits are up. But is that really building better relationships or just making them pay for your old scoping problems?

Ugh i used to think those super clean process videos were totally fake. Like nobody actually works that way from start to finish. But @the_mary saying hers would just be confused staring honestly changed my mind. I mean it makes those videos feel more real, you know? Maybe it's just me but seeing the messy middle part is way more helpful. Idk it just made me realize showing the confusion is the whole point.