Focusing on the animal's comfort over speed is key. It stops problems and makes a good memory. That time was worth it for both of you.

Had a real headache with them last year. Took forever to ship the wrong parts, threw my whole build schedule off.

You said putting it in the simplest terms is what did it, and that's part of it for sure. But reading the original post, it sounds like the main thing was just not giving up. They said they kept sending messages over a long fight. So it was that mix of clear explanation and stubbornly trying over and over. The bots might need simple words, but the system also seems to need a person who just won't go away.

Ever wonder what his note says when the wine is actually bad? (Like does he just write "red" then, or what?)

Nah, "by accident" never works out for me. My luck is more like digging through a messy garage on purpose and still only finding broken Christmas lights and old paint cans. It's all just planned disappointment over here.