Kinda wild how nobody's talking about the timing angle here. @drew_jones31, I get the tire kicker point, but what if the ghosting is actually about when the call happens, not just what's said? Like, I've seen buyers vanish because they got hit with our pitch on a Tuesday morning when they're buried, vs a Thursday afternoon when they're actually thinking about vendor swaps. We started tracking that split and our ghost rate dropped by like 12 points without touching the script. Maybe the 40% is partly a scheduling problem dressed up as a message problem.

Did they say anything about how many robots they need to hit that 2 hour mark, or is it a one for one swap with the human crew? That math changes everything for smaller warehouses that can't drop six figures on a fleet. I keep hearing about the speed, but nobody talks about what happens when the robot hits a pallet that's been shifted or wrapped wrong, does it just stop and wait for a person? My buddy's place is testing one too and he says the downtime from jams is way higher than the hype suggests. Are these numbers from a perfect run, or does the 2 hours include all the screw ups?