You ever notice how the old guys say less but it sticks more?

Sounds like the AI just needed better prompts, not a new team.

That Portland shop confirmed the defect in writing, which is more proof than most people ever get when they post a bad review. The mods there aren't really protecting anyone from fake claims, they're protecting the brand's feelings. I've seen it happen on a knife forum too, where a guy posted rust pics on a $200 blade and got dogpiled for not drying it right. Once a fan base decides a product is good, your receipt and photos stop mattering because you're messing with their identity a little. Keep the emails and the receipt, post the whole thing somewhere without mods who own the brand, and let the shop's own words do the talking.