...my buddy runs a landscaping company and he tried one of those AI scheduling tools last spring. It kept double booking his crews because it couldn't tell the difference between a client's note about rain delays and an actual new job request. He ended up paying two crews overtime for a day of no work, about $900 wasted. He fired the software and went back to his wife keeping the books on a spreadsheet, she caught three billing errors in the first week that more than covered her hours. So yeah, I think there's a real line and it's usually right where the messy human details start.