Ha, hard disagree on the bonus hole being a draw. Ours is a goofy add on and that is exactly why it works, nobody cares about their score there so the pressure is off. The second it counts for something it stops being fun and turns into every other hole.

Man, I feel this. What worked for me was finding one person in HR who actually answers their email and just going straight to them every time, skip the ticket system completely. I figured out who handles tuition stuff at my place and now I cc her on everything, and stuff gets done in a day or two. The phone tree never gets better, you just gotta find the human hiding behind it.

Strange job"? Nah, it's just being trusted.